Microsoft Dynamics CRM Overview (CRM100)

Microsoft Dynamics CRM


Description

[Estimated Time: 30 minutes] This course will provide you with a general overview of Microsoft Dynamics CRM . See how to navigate, learn about the different deployment options available and discover the Microsoft Dynamics CRM functionality.

Content
  • Introduction
  • Welcome
  • Get Started with Microsoft Dynamics CRM!
  • Microsoft Dynamics CRM Outlook Integration Part 1
  • Microsoft Dynamics CRM Outlook Integration Part 2
  • Microsoft Dynamics CRM Overview Test
  • Updated CRM Video
  • Navigating CRM 2016/Dynamics 365 for Sales
  • CRM Tips & Tricks
  • Why Choose Microsoft Dynamics CRM?
  • Navigation in Microsoft Dynamics CRM
  • Quick create in Microsoft Dynamics CRM
  • Service Management in Microsoft Dynamics CRM
  • Create, reactivate and reassign a case using Microsoft Dynamics CRM
  • Get back to most recently viewed records
  • Give us your Feedback
  • WebSan CRM User Guide
  • Click here to get the Microsoft Dynamics CRM 2015 User Guide
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever