Microsoft Dynamics CRM

Microsoft Dynamics CRM: Activities (CRM103)

[Estimated Time: 1 hour] Microsoft Dynamics CRM Activities are used to record a specific type of communication and the subject, time and details of that communication. Activities are actions such as emails, phone calls, meetings, etc. Using activities helps you and your organization understand all of the communication your organization has had with each customer or prospective customer. Activities should be used by every user that has external relationships and communications. By utilizing activities, you are ensuring that all communication with customers can be found later.

This course takes an in-depth look at how to best utilize the Activities section of Microsoft Dynamics CRM.
  • Introduction
  • Welcome
  • Course Outline
  • Modules
  • Activities - Part 1
  • Activities - Part 2
  • Test
  • Microsoft Dynamics CRM: Activities Test
  • Give us your Feedback
  • Documentation
  • Customizing Entities: Activities
  • Identifying and Adding Activities
  • Click here to get the Microsoft Dynamics CRM 2015 User Guide
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever