How to Make the Most out of the Service Management Module in Dynamics CRM 2016 (CRM 107)

Microsoft Dynamics CRM


Description

[Estimated Time: 1.5 hours] This course will look into the various Service Management menu items, discover what functionality they offer and determine how they are used in conjunction with one another to manage the service functions of your business.

Topics will include:
-Case settings with Record Creation and Update Rules
-Service Terms

Content
  • Welcome
  • Service Management Module in Dynamics CRM Course Outline
  • Service Management Module in Dynamics CRM
  • Feedback
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever