Course
Learn the fundamentals of Microsoft Dynamics 365 Sales (CRMS100)
Dynamics 365 for Sales
Learn the fundamentals of Microsoft Dynamics 365 Sales (CRMS100)
This learning path introduces learners to Dynamics 365 Sales. You will learn about the core product capabilities and other tools that you can use to successfully and effectively manage the sales process
Working with Dynamics 365 Sales (CRMS101)
Dynamics 365 for Sales
Working with Dynamics 365 Sales (CRMS101)
Generate leads, create opportunities, and utilize embedded intelligence with Microsoft Dynamics 365 Sales. This learning path covers the key elements of the Sales app.
Use Success by Design for Dynamics 365 solutions (CRMS102)
Dynamics 365 for Sales
Use Success by Design for Dynamics 365 solutions (CRMS102)
FastTrack for Dynamics 365 is designed to help customers and partners achieve a successful deployment of Dynamics 365 solutions. To deliver this service, solution architects should use Success by Design. This learning path discusses Success by...
Implement goal management in Dynamics 365 Sales and Customer Service (CRMS103)
Dynamics 365 for Sales
Implement goal management in Dynamics 365 Sales and Customer Service (CRMS103)
Apply goal management to track your individual, parent, and child goals. Analyze the results of your goal management to make better business decisions.
Work with Dynamics 365 Sales Professional (CRMS104)
Dynamics 365 for Sales
Work with Dynamics 365 Sales Professional (CRMS104)
Generate leads, create opportunities, realize easy setup and integration, and streamline your sales processes with Microsoft Dynamics 365 Sales Professional.
Work with Dynamics 365 Sales insights (CRMS105)
Dynamics 365 for Sales
Work with Dynamics 365 Sales insights (CRMS105)
Configure and work with Dynamics 365 Sales Insights data to gain insights to your customers. This learning path covers configuration and working with Sales Insights.
Manage leads with Dynamics 365 Sales (SALES100)
Dynamics 365 for Sales
Manage leads with Dynamics 365 Sales (SALES100)
[Estimated Time: 1 hr.] The lead management capabilities in Microsoft Dynamics 365 let you connect with your customers in a whole new way. This module provides an overview of what leads are, and describes the different options for creating...
Manage opportunities with Dynamics 365 Sales (SALES101)
Dynamics 365 for Sales
Manage opportunities with Dynamics 365 Sales (SALES101)
[Estimated Time: 45 mins] The opportunity management capabilities in Microsoft Dynamics 365 make it easy to manage opportunities and convert more leads. In this module, you'll learn how and when opportunities are used and managed in Dynamics...
Leverage Embedded Intelligence in Dynamics 365 Sales (SALES102)
Dynamics 365 for Sales
Leverage Embedded Intelligence in Dynamics 365 Sales (SALES102)
[Estimated Time: 45 Mins] It takes time and effort to building a strong, lasting relationship with customers. Account executives must communicate with customers on a regular basis, and they must maintain a complete understanding of who those...
Manage and organize your product catalog with Dynamics 365 Sales (SALES103)
Dynamics 365 for Sales
Manage and organize your product catalog with Dynamics 365 Sales (SALES103)
[Estimated Time: 45 mins] The opportunity management capabilities in Microsoft Dynamics 365 make it easy to manage opportunities and convert more leads. In this module, you'll learn how and when opportunities are used and managed in Dynamics...

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